Last updated: 30 June 2026. For privacy questions, please contact info@biocleaningnetherlands.com.
1. Who is responsible?
Bio Cleaning Netherlands, located at Van Brakellaan 113, 1215 PH Hilversum, KVK 77629973 and VAT NL861071736B01, is responsible for processing personal data received through this website, our services and the client portal. The contact person is Aleksandar Danev.
2. Which data do we process?
- Contact details such as name, email address and telephone number.
- Business and location details, including address, KVK and VAT details when relevant.
- Information from cleaning and supply requests, tickets, chat messages and service plans.
- Invoice, contract and administrative data.
- Technical data needed for the website, language choice and secure sessions to work.
3. Why do we use this data?
We use data to assess requests, make contact, prepare quotations and agreements, perform services, manage invoices and contracts, provide support and comply with legal obligations. Optional analytics data is used only when consent has been given.
4. Who do we share data with?
Data is shared only with parties necessary for hosting, email, administration, secure document storage or performance of the services. Appropriate privacy and security agreements are made with relevant suppliers. We do not sell personal data.
5. How long do we retain data?
We do not retain data longer than necessary for the purpose for which it was collected. We follow applicable legal retention periods for administration, invoices and agreements. Data from individual requests is deleted or anonymized when no longer needed.
6. Security
We take appropriate technical and organizational measures. In the production environment, portal data, invoices and contracts are made available only through secure access and controlled storage.
7. Your rights
You can request access, correction, deletion, restriction, transfer or object to certain processing. You can also withdraw consent. Send your request to our email address. We may request information to verify your identity.
8. Complaint or question
Please contact us first. You also have the right to submit a complaint to the Dutch Data Protection Authority.